Refund & Replacement Policy

Last updated: August 13, 2026

Mawuu Cravings ships food. Because our boxes contain consumable products, we do not accept physical returns — once a box has left our hands we cannot verify how it has been stored, and we will not resell returned food to anyone else.

That does not mean you are stuck with a box that isn't right. It means we fix it without asking you to mail anything back.

If something is wrong with your box

Email kings@mawuucravings.com within 14 days of delivery and tell us what happened. A photo helps but is not required. This covers:

• Items that arrived damaged, crushed, melted, or leaking
• Items that were missing from your box
• Items that don't match what your delivery email listed
• Items that arrived past their expiration date
• Anything that conflicts with the dietary restrictions on your account

We will replace the affected items in your next box or refund that box, whichever you prefer. Please do not mail anything back to us. Damaged or incorrect food should be discarded.

If your box never arrived

If tracking shows delivered and you don't have it, give it 48 hours — carriers occasionally mark a parcel early — then email us. If it hasn't turned up, we'll ship a replacement or refund the box.

If tracking shows the parcel is lost or stuck in transit, contact us and we'll handle the carrier. You don't need to.

If a box conflicts with your dietary restrictions

We check every item against the restrictions on your account before it ships, and your delivery email lists the full ingredients for each item. If something got through anyway, we want to know immediately — both to make it right for you and to correct the record for everyone else.

One limit worth stating plainly: our snacks come from shared production facilities. We cannot currently serve allergies that require food made in a dedicated allergen-free facility.

Canceling your subscription

You can cancel at any time by emailing kings@mawuucravings.com. There is no phone call and no retention process.

• Canceling stops all future charges.
• A box that has already shipped cannot be canceled or refunded, because it is already in the postal system with your name on it.
• If your box has been charged but not yet shipped, tell us and we will cancel and refund it.
• Canceling does not automatically refund past boxes. If a past box had a problem, use the sections above.

Founding Members: canceling closes your subscription. If you rejoin later you'll do so at our standard rate — but you keep your Founding Member status, including early access, founding perks, and your rate locked against future price increases. If you only want a break, pause instead — pausing preserves your rate exactly.

Pausing instead

If you'd rather not cancel, we can pause your subscription and restart it whenever you like. A pause holds your subscription in place rather than closing it, so when you restart, your pricing picks up exactly where it left off — including a Founding Member rate, for as long as you stay paused. Email us.

Refund timing

Approved refunds are issued to the original payment method. Your bank typically posts them within 5–10 business days. Sales tax is refunded along with the box.

What we can't refund

• Boxes reported more than 14 days after delivery
• Boxes returned to us as undeliverable because of an incorrect address on the account — we'll happily reship, but the second shipment is charged
• The subjective judgment that you didn't enjoy a particular snack. Rate it in your delivery email and the next box will reflect it — that's the whole point of the ratings